Contact Us
Customer Support
📬 Need Help With Something?
Please include the following (if applicable) when contacting us:
Order number
Product name or description
A brief summary of your issue or question
📍 Mailing Address (for returns or correspondence):
Tool Gadget Depot UK
customer@toolgadgetdepot.co.uk
(Please contact us before sending any returns)
Send a Message
Frequent Asked Questions
❓ Frequently Asked Questions (FAQs)
1. When will I receive my order?
Answer:
Orders are typically processed within 1-2 business days. UK deliveries usually arrive within 3-5 working days after dispatch. You will receive a confirmation email with tracking details once your order is on its way.
2. Can I change or cancel my order?
Answer:
If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us immediately at support@toolgadgetdepot.co.uk with your order number.
3. What is your return policy?
Answer:
We offer a 14-day return window from the date you receive your item. Products must be unused, in original packaging, and in saleable condition. Contact us before returning any item.
View our full Return Policy here
4. Do you ship outside the UK?
Answer:
Currently, we only ship within the United Kingdom. We’re working on expanding our shipping options in the future.
5. My item arrived damaged – what should I do?
Answer:
We’re sorry to hear that! Please email us within 48 hours of delivery with your order number, photos of the damage, and the packaging. We'll resolve the issue quickly.
6. Do you offer warranties on your products?
Answer:
Many of our items come with a manufacturer’s warranty. If you have a warranty issue, contact us and we’ll help facilitate the process with the supplier.
7. How can I track my order?
Answer:
Once your order is dispatched, you’ll receive a tracking number via email. Use the link provided to monitor your delivery status.
8. I haven’t received a confirmation email. What should I do?
Answer: